Refund policy

Returns & Refunds Policy

Our promise: If something arrives wrong, we make it right.

30-day window: Contact us within 30 days of delivery if there's any problem with your order.

Defective, damaged, or incorrect items: If your ChillVoyage cooler arrives defective, damaged, or different from what you ordered, we'll send a replacement or refund you in full — your choice. A quick photo or short video of the issue helps us help you faster.

Other returns: If you'd like to return an item for another reason, it must be unused, in its original condition and packaging. Contact us first at support@myheathug.com for return instructions; return postage is the customer's responsibility unless the mistake was ours.

How to start: Email support@myheathug.com with your order number and a short note about the issue. We reply within 1–2 business days.

Refunds: Approved refunds go back to your original payment method. Please allow a few business days for your bank to post it after we issue it.